Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items sent back beyond this timeframe will not be eligible for a return or exchange.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in original condition
• Proof of purchase is required

Because our items are handmade, each piece is unique. Small variations in colour, stitching, pattern placement, and sizing are a natural part of the handmade process and are not considered faults.

Customers are responsible for return shipping costs unless the item is deemed faulty. If a return is approved for a faulty item, we will provide a prepaid return label.

How to Make a Return

To start a return, please fill out and submit the request form below.

Once we have received and inspected the goods, we will organise an exchange (subject to availability), credit note or refund your payment in full, minus the initial shipping costs. You will be notified of this via your preferred contact method.

Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.

If your item is faulty, damaged, or incorrect:
Please contact us as soon as possible after purchase or delivery
For online orders, include photos of the issue

Depending on the issue, we will offer:

• A refund
• A replacement
• A repair, where appropriate

We will cover all return shipping costs for faulty or incorrect items.

Hygiene & Safety

For health and safety reasons, some baby items (such as items worn close to the skin) must be returned unused and in original condition. Returns that do not meet hygiene requirements may be declined.