FAQ: Frequently asked questions
Below you’ll find helpful information about our products, orders, shipping, and returns. If you need anything else, please feel free to contact us.
Orders & Products
Are your items handmade?
Yes. Our items are handmade with care. Because of this, each piece is unique and small variations in colour, stitching, or pattern placement may occur. These variations are a natural part of the handmade process and are not considered faults.
Are your products safe for babies?
Yes. Our products are designed with babies in mind and made using baby-appropriate materials. Please always supervise your child while using any baby product and follow care instructions provided.
Will the item I receive look exactly like the photos?
We do our best to accurately represent each product. However, due to the handmade nature of our items, minor variations may occur and add to the uniqueness of each piece.
How do I choose the correct size?
Our products are made in standard Australian sizes; because of this we recommend choosing your child's normal size.
What if the item doesn’t fit?
If the item doesn’t fit, you may return it within 30 days in line with our Return Policy, provided it is unused, unwashed, and in original condition. We can offer to exchange the item for the correct size, however, this can be subject to availability.
How long does it take to receive my item?
Ready-made orders are typically processed and dispatched within 1-3 days.
To be made items are typically processed and dispatched within 1-4 weeks depending on the complexity of the item and can vary based on several factors.
Once your order has been shipped, delivery times will vary depending on your location and the shipping method selected at checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been dispatched or production has begun, changes may not be possible.
Returns & Repairs
What is your return policy?
We offer a 30-day return period for eligible items. You may choose a refund, exchange, or store credit in accordance with our Return Policy.
The full policy can be found of our returns page.
What is your repairs/correction policy?
We offer corrections where an issue affects the overall usability or function of the item. For example, if pram liner strap slots are too small to fit the pram harness straps, we will correct the item.
You must submit a request for repair within 7 days of receiving the item.
The full policy can be found on our returns page.
Are handmade variations considered faults?
No. Minor variations in colour, size, or fabric placement are part of the handmade process and are not considered faults unless they affect the item’s usability.
How do I request a return or correction?
Please contact us via our Return & Correction Request Form on our returns page. If you're not able to use that form you can email us at dustydesignshandmade@gmail.com with your order number and photos (if applicable).
Contact & Support
How can I contact you?
You can contact us via:
- our Contact Form
- email: dustydesignshandmade@gmail.com
- Reach out to us via our Facebook page
We aim to respond within 1–2 business days.
Questions, suggestions and feedback?
Have feedback, a suggestion or can't find an answer to your question? Please let us know via any of our contact methods, we'd love to hear from you!